## Most Frequently Asked Question by Customers

**Are your products genuine?**

**Is your company legitimate?**

**Do you sell brand-new products?**

**How can customers verify that we are a genuine business and not a fake store?**

### Our Answer

Yes. **Innovative IT Support Pty Ltd**, trading as **IITSUPPORT**, is a registered Australian company with **ABN: 96 168 891 763** and has been operating for **over 10 years**.

All products sold by IITSUPPORT are **100% genuine and brand new**, sourced only from **authorised distributors**.

### How to Verify That We Are an Apple Authorised Reseller

You can independently verify our authorisation directly on Apple’s official website by following these steps:

1. Open your browser and go to [**apple.com/au**](https://www.apple.com/au/ "Apple Website")
2. Scroll to the bottom of the page and click **“ [Find a Reseller](https://locate.apple.com/au/en/ "Other Retailers")”** under _Other Retailers_
3. Select **Sales → [Apple Stores and Apple Authorised Resellers](https://locate.apple.com/au/en/sales "Apple Authorised Reseller")**
4. Choose **All Products**
5. Enter **Wentworthville, NSW** in the location search

You will see **IITSUPPORT as Innovative IT Support PTY LTD** listed along with the categories of Apple products we sell.

### Find Us on **[APPLE's Official Website](https://locate.apple.com/au/en/sales?pt=all&lat=-33.8078727722168&lon=150.9720916748047&address=Wentworthville%2C+NSW "IITSUPPORT")**

Your trust matters to us. Apple’s website confirmation ensures complete transparency and peace of mind when shopping with IITSUPPORT.

### **IITSUPPORT FAQ (Frequently Asked Questions)**

#### **General Questions**

**Q1: What services does IITSUPPORT provide?**  
A1: IITSUPPORT offers a wide range of services, including device repair and maintenance, technical support for smartphones, laptops, desktops, and tablets, as well as sales of new devices and trade-in options.

**Q2: Where is IITSUPPORT located?**  
A2: We operate both in-store and online. For specific location details or assistance, please contact us at 02 8677 4316 or sales@iitsupport.com.

**Q3: Does IITSUPPORT offer on-site services?**  
A3: Yes, we provide on-site services for home and business customers to address technical issues at your convenience.

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#### **Sales and Trade-In Questions**

**Q4: Can I trade in my old device at IITSUPPORT?**  
A4: Yes, we offer trade-in options where you can exchange your old devices for credit toward new purchases.

**Q5: What types of products do you sell?**  
A5: We sell smartphones, laptops, desktops, tablets, and accessories from leading brands, as well as customised solutions for businesses.

**Q6: Do you offer warranties on purchased devices?**  
A6: Yes, all new products come with manufacturer warranties. We also provide additional support for warranty-related claims if needed.

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#### **Repair and Support Questions**

**Q7: What types of repairs does IITSUPPORT handle?**  
A7: We repair hardware and software issues for smartphones, tablets, laptops, desktops, and other mobile and computer related electronics. This includes screen replacements, virus removal, data recovery, and more.

**Q8: How long does it take to repair a device?**  
A8: Repair times vary depending on the issue. Minor repairs may be completed within a day, while complex repairs could take several days. We’ll provide an estimated timeframe after diagnosing your device.

**Q9: Do you offer a warranty on repairs?**  
A9: Yes, we provide service guarantees on our repairs to ensure your satisfaction and peace of mind.

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#### **Support and Policies**

**Q10: How do I contact IITSUPPORT for help?**  
A10: You can reach us via phone at 02 8677 4316, email at sales@iitsupport.com, or by visiting our websites' contact page.

**Q11: Do you provide remote support?**  
A11: Yes, we offer remote technical support for certain issues that can be resolved without an on-site visit.

**Q12: What is your return policy?**  
A12: Returns are subject to our terms and conditions. Devices must be returned in their original packaging, with all accessories included. Restocking fees and exclusions may apply.

**Q13: Do you handle warranty claims for third-party products?**  
A13: Warranty claims for third-party products should be directed to the manufacturer. However, we can assist with guidance and support during the process.

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#### **Other Questions**

**Q14: Do you provide support for Apple products?**  
A14: Yes, we support Apple products. For warranty-related issues, we recommend contacting Apple Support directly. If Apple determines the product is defective, you can bring it to us for further assistance.

**Q15: What payment methods do you accept?**  
A15: We accept major credit/debit cards, PayPal, direct deposit, and cash for in-store purchases.

If you have any additional questions or need further assistance, feel free to contact us!