# To Our Valued Customers

If you have any questions or concerns, please don't hesitate to contact us at 02 8677 4316 before completing your purchase.

## Most Frequently Asked Questions by Customers

**Are your products genuine?**  
**Is your company legitimate?**  
**Do you sell brand-new products?**  
**How can customers verify that we are a genuine business and not a fake store?**

### Our Answer

Yes. **Innovative IT Support Pty Ltd**, trading as **IITSUPPORT**, is a registered Australian company with **ABN: 96 168 891 763** and has been operating for **over 10 years**.

All products sold by IITSUPPORT are **100% genuine and brand new**, sourced only from **authorised distributors**.

### Find Us on [APPLE's Official Website](https://locate.apple.com/au/en/sales?pt=all&lat=-33.8078727722168&lon=150.9720916748047&address=Wentworthville%2C+NSW "IITSUPPORT")

Your trust matters to us. Apple’s website confirmation ensures complete transparency and peace of mind when shopping with IITSUPPORT.

#### Important Information:
We kindly ask customers to contact us before placing an order to confirm current stock levels. Please note that high-risk orders may be cancelled without prior notice. If you have any questions or concerns, please call us on 02 8677 4316 before completing your purchase.

---

### What to Expect at Pickup

- You will receive an email with detailed instructions once your order is ready for pickup.
- In case of a delay exceeding 1–2 weeks, we will notify you promptly.

**Pickup Address**  
**Shop 5 & Shop 6**  
41-43 Dunmore Street  
Wentworthville NSW 2145  
**Phone:** 02 8677 4316

**Pickup Hours**  
- **Monday to Friday:** 9:00 AM – 5:00 PM  
- **Saturday:** By special request (please contact us to arrange)

---

**Important Notes:**
- We recommend confirming stock availability before placing your order to avoid any delays in processing.
- Some items may be shipped directly from our warehouse.

Thank you for choosing us for your IT needs!